Regulation

Terms and Condition

Tickets once purchased cannot be cancelled, exchanged or refunded.
To collect your tickets from the Cine De Chef Box Office, it is mandatory to be a member of comfort card. All the transactions in Cine de Chef are made via Comfort Card, including online booking.
To book tickets online, one must register as a member of Cine de Chef and use the provided membership number to make the booking via phone or Internet.
Tickets purchased for a particular multiplex are valid for that multiplex only.
Children below the age of 18 cannot be admitted for movies certified 'A'.
Please carry proof of age for movies certified 'A'.
Please purchase tickets for children above the age of 3.
To counter unforeseen delays, please collect your tickets one hour before the show time.
Outside food and beverages are not allowed inside the cinema premises.
A convenience fee per ticket may be levied on all tickets booked online.
Ticket holders are required to abide by the policies laid down by the Cine De Chef Management.
Entry is allowed only for valid ticket holders.
In case a ticket is lost or misplaced, a duplicate ticket cannot be issued.
The holder of a physical ticket is deemed to be the owner of the ticket.
Decision(s) taken by Cine De Chef shall be final and binding.
Rights of admission reserved.

In house rules and regulation for the visitors of cinema

The following is strictly forbidden inside the premises of cinema complex:

Taking along food and drinks purchased outside the cinema area
Carrying knives, firearms and other weapons
No plastic bags are allowed inside the premises.
Taking along large gym bags and other large objects that will restrict other people’s movements between the rows, thus causing hazardous situations during possible evacuations.

In the cinema:

The customer must have a valid cinema ticket at all the times while attending the screening.
The cinema ticket is valid for one person and only for the screening indicated on the ticket
It is forbidden to disturb other customers and ruin the cinema experience for others,
Using cell phone is prohibited inside the movie theater. Patrons are requested to exit the auditorium to attend phone calls.
It is forbidden to deliberately damage or destroy the property of the cinema, including putting one’s feet on the cinema seats.
Any behavior as deemed uncooperative or obnoxious by the Cine de Chef staff will result into immediate exit from the multiplex premises without any refund.

After exiting the cinema halls:

The visitors will exit the building through the doors situated near the screen and marked as exit.
The visitors are not allowed back to the lobby area after the end of the screening
Please return 3D glasses to cinema staff after the show to collect your deposits, if made.
For damages caused to property of Cine de Chef by visitors a penalty will be charged as per the situation.

The cinema has the right:

To ask for an I.D. of a ticket buyer in case the movie rating has established a certain age limit of to determine whether the buyer is eligible for a discount ticket
Not to sell cinema tickets to persons whose age is under the limit established by the movie rating. This will include instances when they are accompanied by an adult
Not to sell cinema tickets to persons who are visibly intoxicated and/or cause public disturbance
Not to sell cinema tickets to persons who are not sufficiently dressed or who have serious hygiene problems
To eject those who have made a disturbance and violated the in-house rules and regulations from the cinema without compensating the cinema ticket. In case of a more serious indicate, the violator will be handed over to the police
To confiscate the ticket and eject from the cinema the person who tries to embezzle the cinema operator
To decline from selling cinema ticket to persons who have previously violated the in-house rules and regulations or who have been caught at embezzlement attempts
To allow children up to age of 3 (incl.) into the screening of family films without the price of admission assuming that the child will sit on the lap of a parent or a guarding during the entire screening (only persons with adult ticket)
To check suspicious items and etc.
In case of damage or loss of 3D glasses – penalty will be levied at the cost of Rs. 200 for passive glasses and Rs. 5000 for active glasses.